Search results

In this chapter, we use the job demands–resources (JD-R) model (Demerouti, Bakker, Nachreiner, & Schaufeli, 2001) and the transactional model of stress (Lazarus & Folkman, 1984) to provide a theoretical framework with which to examine information and communication technology (ICT) as both a demand and a resource. We review specific characteristics of ICT that may either increase or decrease employee stress and well-being. Specifically, we examine the extent that ICT increases accessibility of workers and access to information, the extent to which it improves communication and control over one's job and life, and the extent to which it is used to monitor employees or provide feedback. Finally, we examine the organizational, job, and individual factors that may mitigate or exacerbate the impact of ICT demands on individual outcomes.

Julian Barling received his PhD in 1979 from the University of the Witwatersrand (South Africa) and is currently associate dean with responsibility for the graduate and research programs. Julian is the author/editor of several books, including Employment, Stress and Family Functioning (1990, Wiley) and The Psychology of Workplace Safety (1999, APA). He is senior editor of the Handbook of Work Stress (2005, Sage) and the Handbook of Organizational Behavior (2008, Sage), and he is the author of well over 150 research articles and book chapters. Julian was formerly the editor of the Journal of Occupational Health Psychology. In 2002, Julian received the National Post's “Leaders in Business Education” award and Queen's University's Award for Excellence in Graduate Student Supervision in 2008. He is a fellow of the Royal Society of Canada, SIOP, APS, and the European Academy of Occupational Health Psychology. He is currently involved in research on leadership, work stress, and workplace aggression.

In our 8th volume of Research in Occupational Stress and Well Being, we offer eight chapters that examine theoretical, conceptual, and methodological advances to job stress research. Our lead chapter, by Christopher Rosen, Chu-Hsiang Chang, Emilija Djurdjevic, and Erin Eatough, provides a thorough review of conceptual and empirical research examining occupational stress and performance. They review and critique theories that help to explain the workplace stressor–performance relationship and they develop an eight-category taxonomy of workplace stressors. Finally, they evaluate how well contemporary research has dealt with limitations and weaknesses previously identified in earlier research.

This paper serves two purposes: first, it is an apology for a failure to produce a planned special issue, along with the rationales as to why the authors decided to withdraw it; and second, a commentary on the apparent failure of the research community to address a neglected area of inquiry in emotional intelligence (EI) research.

The authors provide a commentary.

The authors draw attention to the possiblity that employing highly emotionally intelligent individuals may not always yield desirable outcomes for organisations, thus seeking to ignite a more balanced debate as to the merits of EI in management and leadership studies. The authors also detail briefly several avenues for future research.

The theme of the planned special issue was situated at the forefront EI research, so this commentary succinctly highlights the theorising that informed the background to it.

The purpose of this paper is to examine whether single-item measures of job stressor facets were as valid as multiple-item measures in predicting psychological strain. Single-item measures are more time and cost efficient than multiple-item measures and may also have psychometric benefits.

Data from 3,166 hospital employees were used to evaluate the validity of 11 single-item job stressor facet measures by applying five criteria for content and criterion validity.

Based on this data, six single-item measures of job stressors met all criteria, supporting their use as single-item facet measures.

The use of a sample of employees from one female-dominated industry may limit the generalizability of the results to other industries. Future research should replicate the results of the current study in other industries and use longitudinal designs to examine the predictive validity of the single-item measures. Future studies may also develop single-item measures of each facet a priori and examine their validity.

Results support the use of single-item measures for the assessment of significance, recognition, workload, work-family conflict, skill use, and coworker relations, which can be included in research where a shorter survey is necessary. These six measures may facilitate more frequent assessment of job stressors, the assessment of job stressors as control variables, and the assessment of multiple job stressors simultaneously, while still minimizing survey space and cost.

This is the first study to examine the validity of single-item measures of job stressors, which is a construct that is frequently assessed in organizations.

Consumer boycotting is on the increase for various reasons. Macro‐boycotting campaigns, against one or more countries and their companies, rather than a specific single company, have had devastating effects on companies. The purpose of this paper is to describe how Arla Foods has combated such a ferocious campaign.

Secondary data were collected from various sources. Importantly, primary data were collected using interviews with senior managers at Arla Foods and a survey of 254 customers in Saudi Arabia.

The come‐back strategy developed and used by Arla Foods has had a good and positive impact and has helped the company to regain most of the market share it lost at the beginning of the boycotting campaign. Several steps are developed to combat the boycotting and regain the market.

The unique position of Arla Foods during the boycotting campaign, which is unprecedented, creates a new challenge which requires new thinking on how to combat such severe and sudden change in the market conditions. Thus, as the frequency of boycotting is on the increase, the case study outlines a number of steps which can be adopted by other international companies. This will be useful for companies facing similar campaigns and will help in developing a successful marketing strategy during and after boycotting campaigns.

This case describes the challenges faced by Amul in organising dairy farmers into a co-operative and creating continuous opportunities for value addition. Participants in the case discussion are required to review the developments in the organisation and recommend a strategy for the future.

The purpose of this study is to explore how Danish and Mexican communication and management practices are recontextualized at the Latin American office of a Scandinavian multinational corporation (MNC) located in Mexico.

A case study based on interviews, observations and company documents was conducted.

Well-educated Mexican middle managers appreciate the participative communication and management practices of Scandinavian MNCs, which transcend most experiences at local workplaces, but their interpretations and meaning system are influenced by the colonial legacy and political and socioeconomic context framing their working conditions.

This paper provides a contextualized analysis of a rich case study to further illustrate the challenges faced by MNCs in their quest to establish a regional office in a Latin American context and offers a theoretical model of the elements involved in complex recontextualization processes.

El objetivo de este estudio fue explorar cómo las prácticas de comunicación y gestión Danesas y Mexicanas son recontextualizadas en la oficina latinoamericana de una empresa multinacional (EMN) escandinava, ubicada en México.

Se llevó a cabo un caso de estudio basado en entrevistas, observaciones y documentos de la empresa.

Gerentes de mandos medios mexicanos, con educación superior aprecian las prácticas de comunicación y gestión participativa de la EMN escandinava, que trascienden en la mayoría de las experiencias en el lugar de trabajo local, pero sus interpretaciones y sistema de significado son influenciados por el legado colonial y el contexto político y socioeconómico que enmarcan sus condiciones de trabajo.

Este artículo proporciona un análisis contextualizado de un caso de estudio para ilustrar más a fondo los desafíos que enfrentan las empresas multinacionales en su búsqueda por establecer una oficina regional en un contexto latinoamericano y ofrece un modelo teórico de los elementos involucrados en procesos complejos de recontextualización.

O principal propósito deste estudo foi explorar como as práticas de comunicação e gestão, tanto dinamarquesa quanto mexicana, são recontextualizadas no escritório latino-americano de uma multinacional escandinava (MNC) localizada no México.

Foi realizado um estudo de caso baseado nas entrevistas, observações e nos documentos da empresa.

As gerentes intermediárias mexicanas, que são bem qualificados, apreciam a comunicação participativa e as práticas de gestão das multinacionais escandinavas, que superam a maioria das experiências existentes nos trabalho locais, mas suas interpretações e seu sistema de significação são influenciados pelo legado colonial e pelo contexto político e socioeconômico que enquadra as suas condições de trabalho.

Este artigo fornece uma análise contextualizada de um estudo de caso completo, que visa ilustrar melhor os desafios que serão enfrentados pelas multinacionais na sua busca por estabelecer um escritório regional neste contexto latino-americano, além de oferecer um modelo teórico dos elementos envolvidos nestes complexos processos de recontextualização.

The purpose of this paper is to propose a framework of the potential benefits of asset visibility in the context of returnable transport items (RTI), and uses the framework to examine the effect of asset visibility on the management of RTI systems.

A combined case study and simulation approach was used. A case study was performed to identify and understand how an existing RTI system is managed, while discrete‐event simulation was the method chosen to explore the potential effect of asset visibility.

The paper identifies cost aspects of implementing and operating RTI systems which may be influenced by asset visibility. The study implies that significant cost savings can be achieved through increased asset visibility, and highlights the importance of shrinkage and its impact on the operating cost of an RTI system. However, asset visibility alone is not enough; it requires proper actions and continuous management attention in order to attain the savings.

The results are derived from a single, combined case and simulation study.

The combined methods proved to be an efficient way of assessing and quantifying the potential effect of asset visibility along with the associated uncertainty in the results.

The paper provides an improved understanding of the effect of asset visibility on the management of RTI systems and complements existing visibility literature.